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Welcome to Lakeview Tekapo
Online Compendium

Welcome to Lakeview Tekapo. We are beyond excited to have you! 

This place is very special to us. In the past few years, we’ve really enjoyed renting it out to travelers like yourself. It’s a great spot to discover the wonders of Lake Tekapo from. And isn’t the neighborhood just lovely? We have so many great memories attached to it, and we are convinced that you will, too. 
 

In this Online Compendium, you will find useful information that we have compiled over the years to help our guests make the most of their stay. From instructions on how to use the appliances to recommendations for nearby restaurants and shopping areas, we have it all covered.

We hope that you enjoy the place as much as we do. 

Have a great stay!

Sincerely,

Steve & Vic

Welcome to Lakeview Tekapo 

We have listed some useful room information to make your stay with us even more enjoyable

Additional Requirements

The following are available on request during your stay – clothes drying racks, extra blankets, porta cots.

Air Conditioning

All apartments have individually controlled air-conditioning & heatpump units so temperature can be adjusted to suit your comfort and needs.

Alarm - Wakeup

Alarms can be set using the Google Home Nest displays in your apartment.  

To set an alarm use the following command set:

Hey Google - Set alarm for 07h00

Hey Google - Cancel Alarms

Additionally a timer can be set with the command:

Hey Google set timer for 20 minutes

Bathroom

The top button switch just inside the door turns on/off the extractor fan. The middle switch controls the lighting and demister heating for the mirror (in winter) The bottom push-button switch turns on/off the fan heater. To assist in minimising unnecessary air moisture in your room, please use the extractor fan whilst showering , Thanks.

Bluetooth Speakers

All apartments are smart media enabled and have a number of current smart devices including Google Home Nest displays in all units.  Music can be streamed from your device via bluetooth to the Google Home Nest display in your apartment.  Alterntively music can be streamed from Spotify to the Google Nest device with the command:

Hey Google - Play music from Spotify

See Smart Media Section below to learn more about controlling the smart devices in your apartment

Checkout

Check out is any time prior to 10h00.  Our cleaning staff commence servicing of the apartments at 10:00. Please turn off anything that you have turned on and close and  lock the door on your departure.

Coffee Machine (Crux)

Crux  has a coffee machine with Nespresso coffee pods delivering premium coffee, cup after cup, Our coffee capsules are recycled; please leave used capsules either on the kitchen bench or in the recycle bin.

Coffee, Tea, Refreshments

Each apartment has a generous selection of teas, coffee and hot chocolate, which are provided for the duration of your stay and which are replenished in between guest stays.

Maintenance

We aim to provide well-appointed modern apartments to all of our guests.  Should you encounter any maintenance or cleanliness concerns that require our attention, we respectfully ask that you contact us immediately if the issue is affecting your level of comfort or expectations.

Google Home

A number of Smart Devices are installed at Lakeview Tekapo.  This includes a selection of Google Nest displays in each unit.  These units allow for interaction of the smart devices within your unit and also serve as your Google Assistant.

All commands are prefixed with "Hey Google" ... for example:

  • Hey Google - Turn on lights

  • Hey Google - Turn off lights

  • Hey Google - Set Lights to 100%

  • Hey Google - Change Light Color to blue

  • Hey Google - Play Music from Spotify

    • Hey Google - Play Country Music​

    • Hey Google - Play Music by Elton John

    • Hey Google - Play Song name

  • Hey Google - Set Alarm/Cancel Alarm

  • Hey Google - Set Timer for 20 minutes

  • Hey Google - Whats the travel time to Queenstown

  • Hey Google - Whats the current temperature

  • Hey Google - Whats the Weather today

  • Hey Google - Play dog videos from Youtube

  • Hey Google - Volume 20 percent  (Alters the volume to 20% of the maximum setting)

 

Additionally you can also use the Google Nest display to provide assisted services or answer any related Google search enquiry ...  For example:

  • Hey Google - How high is Mt Cook?

  • Hey Google  - What's the Maori name for Mt Cook?

Heating

Individually controlled heat pumps can be adjusted to suit your needs. Tiled floor surfaces in the kitchen, ensuite and main bathroom are heated and are pre set and confirgured during the colder periods. (Please do not alter  pre-defined settings on the wall panels)

Internet / Wireless

Free Wireless High Speed Internet connection is available from all apartments. The wireless network connection details and a QR connect to enable connection are available in each unit on a stand up card.  Connect by scanning the QR code or by selecting the applicable wifi connection and entering the password displayed on the the stand up card.

Terms and conditions: Connecting to the Lakeview Tekapo network is deemed as agreement with the tems of conditions of use.

Laundry

A clothes airing rack is provided in the wardrobe. For the comfort of all guests, please do not have any washing / clothing viewable from outside your apartment

Live TV 

A number of Free2Air channels are available for your viewing pleasure.

Please use the TV remote control (black Samsung remote control) to turn on /off the tv, adjust channels and alter the TV volume.  

Netflix

Netflix streaming services are provided courtesy of Lakeview Tekapo.

There is no need to use your own logon details and we respectfully ask that you do not change the existing logon credentials as by using your own credentials you are effectively allowing future guests to logon with yiour details.

To view Netflix content:

  • Switch the TV on using the black Samsung remote control

  • Press the home button on the remote - A menu bar of icons will appear

  • Select the Netflix icon

  • Select the Applicable Netflix  profile which coincides with your unit name (i.e. Alpha Studio select profile Alpha)

  • Search and select the content that you wish to view

Please be considerate to other guests in residence through thoughtful practices around selection of volume levels.

Night Sky

To assist Lake Tekapo in maintaining a pristine night sky for star-gazing, we would very much appreciate your co-operation by not leaving lights on unnecessarily.  The front porch is ideal for optimum viewing (subject to weather conditions) as well as through the sky windows in the bedrooms in the studio apartments.

No Smoking Policy

The inside of all Apartments are strictly non-smoking. For the outside areas, please use the ashtrays provided and be considerate to other guests.

Parking

To assist us with delivering a lake view for all to enjoy, we ask that consideration is shown to other guests and our neighbours by using the car parks provided at the rear of the property.

Also, if ice or snow is predicted, it may be prudent to park your vehicle so that it is facing out to assist you in exiting the carpark.

A dedicated parking space is available for Electric Vehicles.  Please do not park in this parking space unless you have pre-arranged with management.

Payment / Credit Cards

We accept the following major credit cards, Visa, MasterCard as well as EFTPOS. Electronic payment can also be made directly into our nominated bank account

Pets

Sorry, no pets allowed in the Apartments or around the grounds

Recycling / Rubbish Bins

Please use the rubbish bins behind the trellis at the end of the carpark. Kindly seperate and distribute your refuse accordingly into the applicable bin. 

  • Red Bin = General Rubbish

  • Yellow Bin = Recylable paper/cardboard/platics/tins/cans

  • Blue Crate - Glass

Safety

In consideration of all of our guests with regard to fire safety, please ensure that all appliances/heaters are switched off when not in use or when you leave your apartment. Naked flames are also prohibited from all rooms (i.e. candles. matches, etc)

A Fire Extinguisher can be found in cupboard below the kitchen sink. A First Aid Kit is located in the bottom drawer in the kitchen.

Smart TV's

Each apartment has a number of Samsung Smart TV's which are all connected to high speed Internet.  Apps have been pre-installed on the TV's to allow for your viewing pleasure.  These apps pre-installed on the tv's include:

  • Youtube

  • Neon (user account required)

  • Netflix (Lake View account supplied)

Please do not alter, remove or add apps to those pre-installed.

Netflix Logons are provided courtesy of Lakeview Tekapo. As such there is no need to use your own Netflix account.

To view Netflix content:

  • Switch the tv on using the black Samsung remote control

  • Press the home button on the remote - A menu bar of icons will appear

  • Select the Netflix icon

  • Select the Applicable Netflix  profile which coincides with your unit name (i.e. Alpha Studio select profile Alpha)

  • Search and select the content that you wish to view

Please be considerate to other guests in residence through thoughtful practices around selection of volume levels.

Door Lock / Unlock

To unlock the door to your apartment, please use the unique 4 digit code allocated to you in your guest checkin instructions / email. 

To lock the door: Please press the lock symbol on the keypad

Please take care when entering your door code as repeated attempts to unlock with an incorrect code entered will result in the unit entering anti-tamper mode which may prevent access for an extended period of time,.

Sustainable Practices

We are proud of our stunning location and ensure our business practices cover our environmental responsibilities: from keeping our guests warm, comfortable and providing excellent customer service to treating our employees fairly and with respect; and from protecting our environment and reducing our footprint to looking after and working with our community.

Travelling time from Lake Tekapo

Travel times are estimates only and are at a safe driving speed, non-stop.  Allow more time to stop, take in the views, and enjoy many of the walks and photo opportunities: –

 

Twizel – 45 Minutes
Mount Cook – 1.5 hours
Christchurch – 2 hours, 40 minutes

Queenstown – 3.5 hours


For other route and destination information, visit AA Travel

or ask Google on the Google Nest display in your apartment ...  

Hey Google - Whats the travel time to Queenstown

Voltage

All plugs are 240V AC. A multi-adaptor extension cord with integrated USB charging ports is located under the bedside tables and also in the living room.  Please do not plug out any of the existing devices plugged in.

Wakeup Calls

Wakeup Alarms can be set using the Google Home Nest displays in your apartment.  

To set an alarm use the following command set:

Hey Google - Set alarm for 07h00  (or preferred time)

Hey Google - Cancel Alarms (To cancel an existing alarm)

Additionally a timer can be set with the command:

Hey Google set timer for 20 minutes

If you have been unable to find the information that you require, please contact management - 021 801 058 and we will offer any suggestions or assistance where possible.​

If you have enjoyed your stay, please tell the world! If your your expectations have not been met, please tell us - preferably during your stay so that we are given the opportunity to resolve any shortcomings.

Thank you for choosing to stay at Lakeview Tekapo. We welcome your patronage and look forward to welcoming you again at a future  stay.

With thanks & kindest regards,

Steve  & Vic